National Super Mart ("Company", "we", "us") is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our website or mobile application. By using our services, you consent to the practices described below.
1. Information We Collect
Voluntary Information: Name, phone number, email address, and delivery address provided during registration or checkout.
Automatic Information: IP address, device type, browser/app usage data, and system information.
Precise Location Data: We may collect real-time GPS location data (including in the background, where permitted) to provide accurate 10-minute delivery estimates and assign the nearest delivery partner.
Transactional Information: Order history and payment preferences. We do not store CVV numbers or complete card details.
2. How We Use Your Information
- Order Fulfillment: To process payments and deliver groceries to your doorstep.
- Communication: Sending OTPs, order confirmations, delivery updates via SMS or WhatsApp, and customer support responses.
- Personalization: Displaying relevant products and frequently purchased items.
- Security & Fraud Prevention: Preventing misuse of coupons and maintaining platform safety.
3. Data Sharing
We share your information only with:
- Delivery Partners: Limited information such as name and delivery address for order fulfillment.
- Service Providers: Secure PCI-compliant payment gateways, cloud hosting providers, and analytics partners.
- Legal Authorities: When required by law or necessary to protect our legal rights.
4. Your Rights & Data Deletion
You may update your personal details or opt-out of marketing communications through your account settings.
To permanently delete your account, please contact our support team. Certain information may be retained as required by law, compliance regulations, or audit obligations.
5. Contact Us
If you have questions, concerns, or grievances regarding this Privacy Policy, please contact us:
Email: nsmstoreit@gmail.com
